Refund policy
Refund Policy
Every Mojinami item is printed on demand after you order. Because each item is made for you, we cannot accept returns or exchanges for change of mind, wrong size selection, or small color differences caused by screen settings. Please check the size chart on each product page before ordering.
Misprinted, damaged or wrong items
If your item arrives misprinted, damaged or defective, or is not the item you ordered, we will send a free replacement or give you a full refund.
Email support@self-plus.co.jp within 30 days of delivery and include:
- your order number
- a clear photo of the item showing the problem
- a photo of the shipping label, if possible
You do not need to send the item back unless we ask you to. If we do, we will explain how and cover the return shipping cost.
Order cancellation
Production starts soon after you order. If you need to cancel or change your order, email us as soon as possible. We can cancel and refund an order only if production has not started yet.
How refunds are paid
Approved refunds go back to your original payment method. The time it takes to appear depends on your bank or card issuer. Import duties or taxes charged by your country are not refundable by us.
Digital products
We do not currently sell digital products.
Nothing in this policy limits any rights you have under the consumer protection laws of your country of residence.
Contact
Self Plus Inc.
6-8-5 Kasugacho, Nerima-ku, Tokyo 179-0074, Japan
Phone: +81 50-3628-7886
Email: support@self-plus.co.jp
This policy is provided in English and Japanese. If the two versions differ, the English version prevails to the extent permitted by applicable law.